Start An Exchange

We'll help you get the perfect fit.

Need A Different Size?

START YOUR EXCHANGE

30-Day Exchanges

Exchanges are authorized within 30 days.

Fast Response

Customer Service will reach out within 1-2 business days.

Secure Process

Your exchange is processed securely and with care.

HOW IT WORKS

Flojos offers exchanges for new/unworn items only.
All exchanges must have been purchased through the Flojos.com website.

① Fill Out the Form

Tell us your order number and what you'd like to exchange.

② We'll Email You

Our team will review your request, send return instructions and issue a return authorization # ( RA#) for returning items.

③ Ship Your Sandals

Package your unworn sandals and send them back. Customers are responsible for return shipping costs.

④ Enjoy Your New Pair

We'll process your exchange within 5-10 business days after receiving your return. We will cover the shipping cost back to you.

Before You Start Confirm

✔ Purchased from Flojos.com

✔ Within 30 Days

✔ Unworn Condition

✔ Original Packaging Preferred

Let's Get You Back to Just Hangin' Out

FAQ

Flojos offers exchanges for new/unworn items only. All exchanges must have been purchased through the Flojos.com website. If your purchase was originated in a store, you will be asked to make your inquiry to that store location.

Can I exchange worn sandals?

No. Please try them indoors on carpet before wearing outside.

How long does an exchange take?

Once your return arrives, exchanges are typically processed within 10 business days.

Who pays return shipping?

Customers are responsible for return shipping costs.

Who Pays Exchange Shipping

Exchange orders leaving our Flojos warehouse will ship out at Flojos' expense. The flojos.com shipping fee on the original order is nonrefundable.

What if my return is lost?

Keep your receipt when shipping your return items, this has your tracking information on it so we can confirm it was delivered. If the shipping company lost your return you must contact the shipping service.

What if my sandals are defective?

Include photos with your request and we'll review your claim before asking you to return the product.

Can I exchange for another color?

Absolutely! Just let us know which style, color, and size you'd like.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h