FAQ

Many "frequently asked questions" are answered below. If you do not see the answer to your question please contact us and one of our associates will be happy to assist you.

*Flojos is a wholesale manufacturer, therefore our policy is different than our authorized dealers. 

What is your Return Policy?

  • We only offer exchanges for new/unworn or manufacture defective items for exchange only.
  • All exchanges must have been purchased through Flojos.com website. 
  • All exchanges need to be completed within 30 days from the original purchase date.
  • If you are unsure of the fit or feel, please try, and wear your sandals on carpet to avoid getting them dirty. 
  • Sandals that have been worn/used may not be exchanged.

TO START AN EXCHANGE:

      • Please email customerservice@Flojos.com with the below information:
        • Customer Name
        • Order Number (If your purchased was made on our website)
        • Store Name (If your purchase was made in a store.)
          • If your purchase was made in store, you will be directed to make your return to that store location.
        • Copy of Store Receipt (If your purchase was made in a store.)
        • Email and phone number where you can be reached
        • Style, color, and size of the item(s) you would like to return
        • Style, color, and size of the item(s) you would like to have in exchange
  • Flojos Customer Service will send you an email within 1 business day, advising instructions and a return authorization number for returning the item(s).  
  • Customers are responsible for shipping charges for merchandise returned to Flojos.
  • Shipping charges are non-refundable.
  • Exchange packages leaving our facility, ship out at Flojos' expense.
  • Exchanges will be processed with 10 business days after receipt of return at our warehouse.

TO REQUEST A REPLACEMENT FOR A POSSIBLE MANUFACTURE DEFECT:

      • Please email customerservice@Flojos.com with the below information/ photos:
      • Customer Name
      • Order Number (If your purchased was made on our website)
      • Store Name (If your purchase was made in a store.)
      • Copy of Store Receipt (If your purchase was made in a store.)
      • Email and phone number where you can be reached
        • Close up of damaged area
        • Complete view of top of shoe
        • Complete view of bottom of shoe
        • Side view of shoe
  • If the item is confirmed to be a manufacture defect, we may replace the item without you returning them to our warehouse.  Please make sure you have written confirmation from Flojos, before discarding the items.
  • If your purchase was made at a store, please return to the store for a refund or item replacement. 
    • Should the store not be able to assist you, please email us with the above information and photos so we can see how best to assist you.
  • Flojos has a large damage allowance with all our authorized dealers, this system is in place to account for possible item defects for purchases made in store.
  • The replacement process for defective items requires a receipt, detailing the original purchase information, or the online order number.
  • If the customer is unable to produce a receipt from a store or online order number, a replacement will not be authorized.

Do you have a warranty?

  • It must be determined that the shoe has a manufacturer defect to replace it for a shoe of equal or lesser value.
  • Shoes that show signs of normal wear will not be replaced.
  • Flojos does not repair shoes.
  • Flojos has a large damage allowance with all our authorized dealers, this system is in place to account for possible item defects for purchases made in store.
  • The replacement process for defective items requires a receipt, detailing the original purchase information.
  • If the customer is unable to produce a receipt from a store, a replacement will not be authorized.

The Right Fit

There are 5 basic rules that we apply to sizing inquiries:

  • Flojos sandals/shoes come in full sizes only.
  • Normal to wide feet [If you are a size and a ½, order the next size up.]
  • Narrow feet [If you are a size and a ½, order the next size down.]
  • There is only ⅓” between full sizes.
  • Unisex shoes [Women should order a full size smaller than normal shoe size.]

Wearing comfortable shoes that fit well can prevent many foot ailments. Here are some tips for finding the perfect fit no matter if you’re wearing sandals, tennis shoes or boots. The size of your feet changes with age, have your feet measured every time you buy shoes. The best time to go shoe shopping is late in the afternoon; your feet will swell to their largest then.

  • Most of us have one foot that is larger than the other, both feet should be measured. Always buy shoes for the BIGGEST foot.
  • Shoes make and style can affect fit, don’t insist you always wear one size if the next feels better. You can always remove sizing information, and no one will ever know the truth.
  • Select a shoe that is shaped like your foot.
  • Make sure the ball of your foot fits comfortably into the widest part of the shoe. The toe box should have enough room for you to wiggle all your toes.
  • Don’t buy shoes that feel too tight and plan on shoes stretching with wear. Talk with a customer service representative, who can tell you what material the shoes are made of. Natural materials stretch better then synthetic. If you already own shoes that are too tight, ask a shoe repair if they can be stretched.
  • Your heel should fit comfortably in the shoe with a minimum amount of slipping – the shoes should not slide up and down on your heel when you walk.
  • When buying shoes online, as soon as you receive your order try them on and walk around on carpet to make sure the fit is good before removing all the tags and wearing outside in case you need to return/exchange.

What are the shipping methods and cost?

  • Orders are shipped via USPS or UPS at the discretion of Flojos. Your order should arrive within 7-14 business days depending on the ship to region.
  • Orders may be sent to P.O. boxes.
  • UPS does not deliver on Saturday or Sunday. Weekend and expedited delivery is possible, but can be very expensive. Please call for price.
  • Delays are possible during the holiday; please make your purchases accordingly.
  • Freight charges are $7.00 for the first pair and .50 for each additional pair.

Note: Anyone ordering more than 10 pair will be subject to additional freight charges based on weight and destination.

 What happens if my package is not delivered?

    • Claims can be filed by customer service if your tracking shows the package was delivered, but you did not receive it.
    • Claims are filed with the shipping company and an investigation is opened; proof of delivery will be required by Flojos.
    • If the investigation shows your package was misdelivered, Flojos will send out a replacement order.
      • Shipping destinations, such as Hawaii and Alaska have longer shipping-timeframes than packages shipping within the continent.
        • Flojos is not liable for lost or stolen packages.
        • Flojos is not liable for incorrect shipping addresses when a customer places an order.

What forms of payment do you accept?

  • Flojos accepts Visa, MasterCard, American Express & Discover.
  • Personal checks and COD’s are not accepted.

Is your website secure?

  • Flojos website is completely secure.
  • Payments are processed through authorize.net and all information is protected.
  • All information provided to Flojos will be strictly confidential. No information is shared with third parties and your email address will not be sold.

Do your products comply with CA Prop 65?

  • THIS PRODUCT COMPLIES WITH ALL U.S. CONSUMER PRODUCT SAFETY STANDARDS. California Proposition 65.WARNING: This product can expose you to chemicals including Phthalates ,which are known to the State of California to cause birth defects or other reproductive harm and/or cancer. For more information go to WWW.P65Warnings.ca.gov.

What are your business hours?

  • Office hours are: 8:30am – 5:00pm Monday through Friday PST
    • Orders placed over the weekend will be processed and shipped out the following Monday