Refund and Returns Policy

You may return new/unworn or manufacture defective items for exchange only.
All returns must have been purchased through Flojos.com website.
All returns need to be completed within 30 days from the original purchase date.
If you are unsure of the fit or feel, please try, and wear your sandals on carpet to avoid getting them dirty. Sandals that have been worn/used may not be exchanged.
Please email customerservice@Flojos.com with the below information
- Customer Name
- Order Number
- Email and phone number where you can be reached
- Style, color, and size of the item(s) you would like to return
- Style, color, and size of the item(s) you would like to have in exchange
If an item has a manufacturers defect, please attach pictures to your email of the below.
- Close up of damaged area
- Complete view of top of shoe
- Complete view of bottom of shoe
- Side view of shoe
If the item is confirmed to be a manufacture defect, we may replace the item without you returning them to our warehouse. Please make sure you have written confirmation from Flojos, before discarding the items.
Flojos Customer Service will send you an email within 1 business day, advising instructions and a return authorization number for returning the item(s).
Customers are responsible for shipping charges for merchandise returned to Flojos.
Shipping charges are non-refundable.
Exchanges will be processed with 10 business days after receipt of return at our warehouse.

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