Refund and Returns Policy

  • You may return new/unworn or manufacture defective items for exchange only.

  • All returns must have been purchased through website. 
  • All returns need to be completed within 30 days from the original purchase date.
  • If you are unsure of the fit or feel, please try, and wear your sandals on carpet to avoid getting them dirty.  Sandals that have been worn/used may not be exchanged.
  • Please email with the below information
    • Customer Name
    • Order Number
    • Email and phone number where you can be reached
    • Style, color, and size of the item(s) you would like to return
    • Style, color, and size of the item(s) you would like to have in exchange
  • If an item has a manufacturers defect, please attach pictures to your email of the below. 
    • Close up of damaged area
    • Complete view of top of shoe
    • Complete view of bottom of shoe
    • Side view of shoe
  • If the item is confirmed to be a manufacture defect, we may replace the item without you returning them to our warehouse.  Please make sure you have written confirmation from Flojos, before discarding the items.
  • Flojos Customer Service will send you an email within 1 business day, advising instructions and a return authorization number for returning the item(s).  
  • Customers are responsible for shipping charges for merchandise returned to Flojos.
  • Shipping charges are non-refundable.
  • Exchanges will be processed with 10 business days after receipt of return at our warehouse.

Need help?

Contact us at {email} for questions related to refunds and returns.