Refund and Returns Policy
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You may return new/unworn or manufacture defective items for exchange only.
- All returns must have been purchased through Flojos.com website.
- All returns need to be completed within 30 days from the original purchase date.
- If you are unsure of the fit or feel, please try, and wear your sandals on carpet to avoid getting them dirty. Sandals that have been worn/used may not be exchanged.
- Please email customerservice@Flojos.
com with the below information- Customer Name
- Order Number
- Email and phone number where you can be reached
- Style, color, and size of the item(s) you would like to return
- Style, color, and size of the item(s) you would like to have in exchange
- If an item has a manufacturers defect, please attach pictures to your email of the below.
- Close up of damaged area
- Complete view of top of shoe
- Complete view of bottom of shoe
- Side view of shoe
- If the item is confirmed to be a manufacture defect, we may replace the item without you returning them to our warehouse. Please make sure you have written confirmation from Flojos, before discarding the items.
- Flojos Customer Service will send you an email within 1 business day, advising instructions and a return authorization number for returning the item(s).
- Customers are responsible for shipping charges for merchandise returned to Flojos.
- Shipping charges are non-refundable.
- Exchanges will be processed with 10 business days after receipt of return at our warehouse.
Need help?
Contact us at {email} for questions related to refunds and returns.