Exchange Policy

Flojos is a wholesale manufacturer, therefore our policy is different than our authorized dealers. 
  • We only offer exchanges for new/unworn or manufacture defective items for exchange only.
  • All exchanges must have been purchased through Flojos.com website. 
  • All exchanges need to be completed within 30 days from the original purchase date.
  • If you are unsure of the fit or feel, please try, and wear your sandals on carpet to avoid getting them dirty. 
  • Sandals that have been worn/used may not be exchanged.

TO START AN EXCHANGE:

      • Please email customerservice@Flojos.com with the below information:
        • Customer Name
        • Order Number (If your purchased was made on our website)
        • Store Name (If your purchase was made in a store.)
          • If your purchase was made in store, you will be directed to make your return to that store location.
        • Copy of Store Receipt (If your purchase was made in a store.)
        • Email and phone number where you can be reached
        • Style, color, and size of the item(s) you would like to return
        • Style, color, and size of the item(s) you would like to have in exchange
  • Flojos Customer Service will send you an email within 1 business day, advising instructions and a return authorization number for returning the item(s).  
  • Customers are responsible for shipping charges for merchandise returned to Flojos.
  • Shipping charges are non-refundable.
  • Exchange packages leaving our facility, ship out at Flojos' expense.
  • Exchanges will be processed within 5-10 business days after receipt of the return package at our warehouse.