What happens if my package is returned to the sender?


There are 5 basic rules that we apply to sizing inquiries:

Flojos sandals/shoes come in full sizes only.

NORMAL TO WIDE FEET: If you are a size and a ½, order the
next size up.

NARROW FEET:  If you are a size and a ½, order the next size down.

[There is only ⅓”between full sizes.]

UNISEX SIZING: Women should order a full size smaller than normal their shoe size.

Orders typically take 1 business day to process and ship, as long as the order is placed Monday through Thursday.

Orders that are placed Friday (after 8:30 am PST) through Sunday, are processed and shipped out the following Monday.

Since the best waves happen on the weekends; we are open Monday through Friday, from 8:30 am to 5:00 pm PST. Excluding all national holidays.

We are also closed the week between Christmas and New Years.

Flojos offers warranties on manufacturer's defective items.

For exchanges and/or replacements, please see our; Return Policy and Defective Item policy in the FAQ.

We only offer exchanges for new/unworn or manufacture defective items, for items purchased through the Flojos.com website. 

All exchanges need to be completed within 30 days from the original purchase date.

Sandals that have been worn/used may not be exchanged. [If you are unsure of the fit or feel, please try on your footwear on carpet to avoid getting them dirty.] 

All original packaging is required for an exchange to be authorized. (Including plastic packaging, hang tags and shoe boxes for slippers and shoes.)

Exchange orders can take between 5-10 business days to process once the return package is received, although we are typically much faster!

Flojos is a wholesale manufacturer, therefore our policy might be a little different than other authorized dealers. 

Start an exchange here:


We only offer replacements for manufacture defective items that were purchased through the Flojos.com website. If the item is deemed to be a manufacture defect, by following instructions below, we will replace it.

Shoes that show signs of normal wear and tear will not be deemed as defective, nor will they be replaced.

To proceed, please email us the following information to: CustomerService@Flojos.com

  • Customer Name
  • Customer Email Address
  • Customer Phone Number
  • Flojos.com Order Number (Order Number is located on all emailed documents such as: Order Confirmation, Order Tracking Update, Order Out for Delivery Notification, and Order Delivery Complete.)

Please send the requested photos below:

  • Photo close-up of damaged area
  • Photo showing the complete view of top of shoe
  • Photo showing the complete view of bottom of shoe
  • Photo of the side view of shoe

Please make sure you have written confirmation and instructions from Flojos Customer Service, before discarding the item.

Flojos has a generous damage allowance with all our authorized dealers, this system is in place to account for possible item defects for purchases made in store.

If your purchase was made at a store, please return to the store for a refund or item replacement. Should the store not be able to assist you, please email us with the above information, photos and store receipt, so we can see how best to assist you.

All orders ship from our West Sacramento, CA warehouse.

Orders are normally shipped via UPS Ground, but sometimes ship via USPS for a faster delivery.

Shipping destinations, such as Hawaii and Alaska have longer shipping time frames than domestic packages.

Flojos does not offer expedited shipping at this time.

Your order should arrive within 3 -14 business days, depending on the ship to region.

We do not ship internationally at this time.

Delays are possible during the holidays, spring and summer seasons, so please make your purchases accordingly.

Freight charges are $7.00 for the first pair and .50 cents for each additional pair.

Note: Orders of 10 or more pair may be subject to additional freight charges based on weight and destination.

Need to make an adjustment to your shipping information?

To change your shipping address, please email us your order number along with the correct shipping address as soon as possible.

Flojos cannot guarantee corrections to address will be made if an order has already been processed.

If your package is not delivered within the estimated delivery time-frame given on your order confirmation, please review your tracking information for any updates or delays the carrier has notated. Unfortunately, Flojos has no control over carrier delays.

Shipping destinations, such as Hawaii and Alaska have longer shipping time frames than domestic packages.

If the package is not marked as delivered within a reasonable amount of time {delays considered) please contact us at: CustomerService@Flojos.com

*Flojos is not liable for packages that are marked as delivered, or incorrect shipping addresses entered by the customer.

(Addresses are not guaranteed to be updated before an order ships.)

Flojos will do all we can to provide excellent customer service and help you find your Flojos.

If your package is returned to the sender (Flojos) we will refund you for your order, minus the cost of the original shipping cost and the return to sender fee.

Unfortunately, Flojos does not offer half sizes. Therefore, we recommend placing your order for the next full size up.

Please note our hours of operation are Mondays - Fridays from 8:30 AM to 5:00 PM, PST.

If you have not heard back from us, please check your spam/junk folder and make sure to mark our emails as "NOT JUNK" to avoid missing an further communications.

Flojos currently offers one type if shipping method, which is UPS Sure Post.

Packages shipped after a 24 hour or 72 hour (if ordered on a weekend) processing time will deliver within 7-10 business days for most addresses.

Hawaii shipments can take between 7-20 business days to complete and are usually delivered by USPS.