Flojos is a wholesale manufacturer, therefore our policy is different than our authorized dealers.
- We only offer exchanges for new/unworn or manufacture defective items for exchange only.
- All exchanges must have been purchased through Flojos.com website.
- All exchanges need to be completed within 30 days from the original purchase date.
- If you are unsure of the fit or feel, please try, and wear your sandals on carpet to avoid getting them dirty.
- Sandals that have been worn/used may not be exchanged.
TO START AN EXCHANGE:
- Please email customerservice@Flojos.com with the below information:
- Customer Name
- Order Number (If your purchased was made on our website)
- Store Name (If your purchase was made in a store.)
- If your purchase was made in store, you will be directed to make your return to that store location.
- Copy of Store Receipt (If your purchase was made in a store.)
- Email and phone number where you can be reached
- Style, color, and size of the item(s) you would like to return
- Style, color, and size of the item(s) you would like to have in exchange
- Flojos Customer Service will send you an email within 1 business day, advising instructions and a return authorization number for returning the item(s).
- Customers are responsible for shipping charges for merchandise returned to Flojos.
- Shipping charges are non-refundable.
- Exchange packages leaving our facility, ship out at Flojos' expense.
- Exchanges will be processed within 5-10 business days after receipt of the return package at our warehouse.