FAQ

*Flojos is a wholesale manufacturer, therefore our policy is different than our authorized dealers. 

We only offer exchanges for new/unworn or manufacture defective items for exchange only.

All exchanges must have been purchased through Flojos.com website. 

All exchanges need to be completed within 30 days from the original purchase date.

[If you are unsure of the fit or feel, please try your footwear on carpet to avoid getting them dirty.] 

Sandals that have been worn/used may not be exchanged.

Start an exchange here:

START AN EXCHANGE

Please email us the following information to: Flojos Customer Service

Customer Name

Order Number (If your purchased was made on our website.)

Store Name (If your purchase was made in a store.)

Copy of Store Receipt (If your purchase was made in a store.)

Email and phone number where you can be reached

Close up of damaged area

Complete view of top of shoe

Complete view of bottom of shoe

Side view of shoe

*If the item is confirmed to be a manufacture defect, we may replace the item without you returning them to our warehouse.  

*Please make sure you have written confirmation from Flojos, before discarding the defective items.

If your purchase was made at a store, please return to the store for a refund or item replacement. 

Should the store not be able to assist you, please email us with the above information and photos so we can see how best to assist you.

Flojos has a large damage allowance with all our
authorized dealers, this system is in place to account for possible item defects for purchases made in store.

The replacement process for defective items requires a receipt, detailing the original purchase information, or the online order number. If the customer is unable to produce a receipt from a store or online order number, a replacement will not be authorized.

Flojos does not offer lifetime warranties.

It must be determined that the shoe has a manufacturer defect in order to replace it for a shoe of equal or lesser value.

Shoes that show signs of normal wear will not be replaced.

Flojos does not repair shoes. Flojos has a large damage allowance with all our authorized dealers, this system is in place
to account for possible item defects for purchases made in store.

The replacement process for defective items requires a receipt, detailing the original purchase information. If the customer is unable to produce a receipt from a store, a replacement will not be authorized.

There are 5 basic rules that we apply to sizing inquiries:

Flojos sandals/shoes come in full sizes only.

NORMAL TO WIDE FEET:[If you are a size and a ½, order the
next size up.

NORMAL TO NARROW FEET:  If you are a size and a ½, order the next size down.

[There is only ⅓”between full sizes.]

UNISEX SIZING: Women should order a full size smaller than normal their shoe size.

All orders ship from our West Sacramento, CA warehouse.

Orders are shipped via USPS or UPS at the discretion of Flojos.

Your order should arrive within 7-14 business days depending on the ship to region.

Ordersmay be sent to P.O. boxes and street addresses. UPS does not deliver on Saturdays or Sundays.

Weekend and expedited delivery is possible, but can be very expensive. Please call us for pricing.

Delays are possible during the holidays; please make your purchases accordingly.

Freight charges are $7.00 for the first pair and .50 for each additional pair.

Note: Anyone ordering more than 10 pair will be subject to
additional freight charges based on weight and destination.

Claims can be filed by customer service if your tracking shows the package was delivered, but you did not receive it.

Claims are filed with the shipping company and an investigation is opened; proof of delivery will be required by
Flojos.

If the investigation shows your package was misdelivered, Flojos will send out a replacement order.

Shipping destinations, such as Hawaii and Alaska have longer shipping-timeframes than domestic packages.

*Flojos is not liable for lost or stolen packages. F

*Flojos is not liable for incorrect shipping addresses entered by customers.

To change your shipping address, please email us your order number along with the correct shipping address.

(Addresses are not guaranteed to be updated before an order ships.)

Orders typically take 1 business day to process andy ship, as long as the order is placed on a week day.

Orders that are placed Friday (after 8:30 am PST) through Sunday are processed and shipped out the following Monday.

Exchange Orders can take between 5-10 business days to process once the return package is received, although we are typically much faster!

We are open Mondays through Fridays, from 8:30 am to 5:00 pm PST.