Open Positions

Customer Service Lead - On Site / Full Time  Irvine, California

Since debuting in the U.S. sandal market in 1972, Flojos has built more than 50 years of heritage around comfort, quality, and the laid-back spirit of coastal living. Headquartered in Irvine, California, we make sandals, shoes, and slippers for men, women, and children, and we're committed to delivering top-notch products and exceptional service to retailers and consumers worldwide. We're now seeking an energetic, on-site Customer Service / Operations Support team member at our Irvine office to help carry that standard forward.

Customer Service / Operations Support

We are seeking an energetic person responsible for overseeing our in-house customer service team and assisting the operations department. This is an extremely detail-oriented position, and qualified applicants must possess exceptional written and oral communication skills, be personable, and be quick learners who are adept at multi-tasking. Microsoft Outlook and Excel experience is preferred.

THIS IS AN ON-SITE POSITION ONLY.

Primary responsibilities include:

• Assist in all areas of customer service with reps, major and independent retailers, and consumers
• Order entry into ERP systems
• Online order processing through multiple platforms
• Work with the warehouse to make sure orders are shipped on time
• Work directly with international distributors and coordinate shipments
• Research customer inquiries and concerns, and respond in a timely manner
• Assist management and staff as needed
• Answer phones

Assisting the Vice President of Operations:

• Creating and updating sales and inventory reports
• Trade show management
• Major retailer management
• Other duties as assigned
• Possible occasional travel

Required skills:

• Customer service experience
• General knowledge of Excel, Word, and Outlook
• Ability to learn new software/hardware
• General knowledge of EDI and vendor portals
• Must be very organized
• Self-starter and team player
• Excellent communication skills, verbal and written
• Ability to work independently with minimal supervision
• Professional demeanor and positive attitude

Our company offers a benefits package including employer-sponsored medical and 401(k).

 Send your resume and a brief introduction to customerservice@flojos.com