Exchange Policy

• We only offer exchanges for new/unworn or manufacture defective items for exchange only.
• All exchanges must have been purchased through Flojos.com website. 
• All exchanges need to be completed within 30 days from the original purchase date.
• If you are unsure of the fit or feel, please try, and wear your sandals on carpet to avoid getting them dirty. 
• Sandals that have been worn/used may not be exchanged.

TO START AN EXCHANGE:

• Please email customerservice@Flojos.com with the below information:
• Customer Name
• Order Number (If your purchased was made on our website)
• Store Name (If your purchase was made in a store.)
• If your purchase was made in store, you will be directed to make your return to that store location.
• Copy of Store Receipt (If your purchase was made in a store.)
• Email and phone number where you can be reached
• Style, color, and size of the item(s) you would like to return
• Style, color, and size of the item(s) you would like to have in exchange
• Flojos Customer Service will send you an email within 1 business day, advising instructions and a return authorization number for returning the item(s).  
• Customers are responsible for shipping charges for merchandise returned to Flojos.
• Shipping charges are non-refundable.
• Exchange packages leaving our facility, ship out at Flojos' expense.
• Exchanges will be processed within 5-10 business days after receipt of the return package at our warehouse.