Return Authorization is required in order to return merchandise. To obtain a return authorization number, please call 800-443-5656. Please have your order number available when contacting customer service. At that time, detailed instructions will be provided for your return.
Please be advised of the following:
- Freight charges are the responsibility of the purchaser.
- Purchaser must notify Flojos within 30 days from the date of purchase if the sandals need to be exchanged.
- Products must be in their original packaging and unworn.
- Replacement shoes will not be sent until your return has been received.
- Please allow 3-7 business days for all returns shipped within the state of California to be received at our warehouse.
- For all other states, please allow 7-14 business days.
Thank you for your cooperation.